Privacy Policy

Responsible Entity

Tuff Edge is operated by Tuff Group, which is responsible for the collection, use and management of personal information under this Privacy Policy. References to “Tuff Edge”, “we”, “us” or “our” refer to Tuff Group and its related entities.

Our contact details are:

58/60 Sunmore Close, Heatherton VIC, 3202 Australia

1800 887 326

Last updated: 14 July 2026

Tuff Edge, operated by Tuff Group, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We may collect personal information that you provide to us, including your:

  • Name

  • Email address

  • Telephone number

  • Location or address

  • Enquiry, feedback or correspondence

  • Marketing preferences

When you use our website, we may also automatically collect technical information such as your IP address, browser type, device information, pages visited, referring website and the date and time of your visit.

How we collect information

We generally collect personal information directly from you when you:

  • Submit an enquiry or contact form

  • Communicate with us by email, telephone or social media

  • Subscribe to updates or marketing communications

  • Participate in a promotion, survey or competition

  • Otherwise interact with our website

We may also collect information through cookies, analytics services and similar website technologies.

How we use your information

We may use your personal information to:

  • Respond to enquiries and provide customer support

  • Provide information about Tuff Edge products and installation

  • Improve our website, products and customer experience

  • Administer promotions, surveys or competitions

  • Send marketing communications where you have provided consent

  • Maintain our business records

  • Comply with legal and regulatory obligations

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Cookies and analytics

Our website may use cookies and third-party analytics tools to understand how visitors use the website, improve its performance and deliver relevant content.

You can restrict or disable cookies through your browser settings. Disabling cookies may affect the operation of some website features.

Disclosure of information

We may disclose personal information to:

  • Companies and businesses within Tuff Group

  • Website hosting, analytics, email, information technology and marketing providers

  • Retail, distribution or service partners where necessary to respond to an enquiry

  • Professional advisers and contractors

  • Government authorities, regulators or other parties where required by law

We do not sell personal information.

Some technology providers may store or process information outside Australia, including in the United States and other countries in which those providers operate. We take reasonable steps to ensure that personal information disclosed to third parties is handled appropriately.

Security and retention

We take reasonable technical and organisational measures to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law. Information that is no longer required will be securely destroyed or de-identified where appropriate.

Access and correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

Privacy enquiries and complaints

For access requests, corrections, privacy enquiries or complaints, please contact:

Tuff Group
58–60 Sunmore Close
Heatherton VIC 3202
Australia

Email: enquiries@tuffturf.com.au
Telephone: 1800 887 326

We will review privacy complaints and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this website with its updated date.